Returns & Exchanges - Wholesale
- Please contact us directly at firstname.lastname@example.org
- Exchanges available only for Domestic Wholesale purchases.
- Merchandise must be returned within 30 days of receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all tags.
- Merchandise must be in the original packaging.
- Any merchandise marked "Sale" cannot be returned.
U.S. Domestic Returns
Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of 3% of the returned value which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
- All return shipping charges are paid by the customers.
- You may choose any shipping carrier to ship back to us.
- Please submit the return authorization request form by clicking here.
- Please mark the box as following after obtaining the RA number.
Cielo 1985, Inc
Cielo.Clothing - Wholesale Return
Your Order Number:________________________
Your RA Number: __________________________
2530 S. Broadway Los Angeles, CA 90007
No International Returns available for wholesale purchases.
Refunds and Processing
- Refunds will be processed within approximately 7 business days after we receive your return. We always do our best to expedite the service.
- Original shipping charges are non-refundable.
- Store Credit can only be used at places where your purchased. For example, if you purchased at our showroom, the store credit is only redeemable at the showroom.
- Store Credit cannot be transferred to another person or account.
- Please treat Store Credit like cash.
- Store Credit may be used to purchase gift cards to our store.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit never expires.
- Store credit is provided in U.S. Dollars.
- To view your Store Credit Balance, please contact us directly at email@example.com