Returns & Exchanges - Wholesale
- Please contact us directly at firstname.lastname@example.org
- Exchanges available only for Domestic Wholesale purchases.
- Merchandise must be returned within 30 days of receipt.
- Merchandise must be unworn and unwashed.
- Merchandise must have all tags.
- Merchandise must be in the original packaging.
- Any merchandise marked "Sale" cannot be returned.
- Hair accessories, hats, opened makeup, earrings, ear cuffs, underwear and bodysuits cannot be returned.
- All footwear returns must include the original shoebox in its original condition, without postal labels.
- All swimwear returns must have hygiene liners still intact.
U.S. Domestic Returns
Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of 3% of the returned value which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
- All return shipping charges are paid by the customers.
- You may choose any shipping carrier to ship back to us.
- Please email us to obtain RA number including your reason of return as well.
- Please mark the box as following.
Cielo 1985, Inc
Cielo.Clothing - Wholesale Return
Your Order Number:________________________
Your RA Number: __________________________
2530 S. Broadway Los Angeles, CA 90007
No International Returns available for wholesale purchases.
Refunds and Processing
- Refunds will be processed within approximately 7 to 14 business days after we receive your return.
- Original shipping charges are non-refundable.
- Store Credit can only be used online at our website, www.cielo.clothing
- Store Credit cannot be transferred to another person or account.
- Please treat Store Credit like cash.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
- Store Credit may be used to purchase gift cards to our store.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit never expires.
- Store credit is provided in U.S. Dollars.
- To view your Store Credit Balance, please contact us directly at email@example.com