Returns & Exchanges - Wholesale

Exchanges

  • Please contact us directly at order@cielo.clothing
  • Exchanges available only for Domestic Wholesale purchases.

Return Policy

  • Merchandise must be returned within 30 days of receipt.
  • Merchandise must be unworn and unwashed.
  • Merchandise must have all tags.
  • Merchandise must be in the original packaging.
  • Any merchandise marked "Sale" cannot be returned.

    U.S. Domestic Returns

    Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of 3% of the returned value which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.

    • All return shipping charges are paid by the customers.
    • You may choose any shipping carrier to ship back to us.
    • Please submit the return authorization request form by clicking here.
    • Please mark the box as following after obtaining the RA number.

    • Cielo 1985, Inc

      Cielo.Clothing - Wholesale Return

      Your Order Number:________________________

      Your RA Number: __________________________

      2530 S. Broadway Los Angeles, CA 90007

     

    International Returns

    No International Returns available for wholesale purchases.

    Refunds and Processing

    • Refunds will be processed within approximately 7 business days after we receive your return. We always do our best to expedite the service.
    • Original shipping charges are non-refundable.

    Store Credit

    • Store Credit can only be used at places where your purchased. For example, if you purchased at our showroom, the store credit is only redeemable at the showroom.
    • Store Credit cannot be transferred to another person or account.
    • Please treat Store Credit like cash.
    • Store Credit may be used to purchase gift cards to our store.
    • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
    • Store credit never expires.
    • Store credit is provided in U.S. Dollars.
    • Your use of the Store Credit constitutes your agreement to our Terms of Use.
    • To view your Store Credit Balance, please contact us directly at hello@cielo.clothing